Legal Information
Transparency and trust are at the heart of TrilingoApp
Privacy Policy
1. Introduction
TrilingoApp ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Writing Assistant services.
2. Information We Collect
- Account Information: Name, email address when you register
- Payment Data: Processed securely through Stripe (we don't store payment details)
- Usage Data: Writing sessions, document interactions, feature usage
- Technical Data: IP address, browser type, device information
3. How We Use Your Information
- Provide and improve our Writing Assistant services
- Process subscription payments and billing
- Send account updates and service notifications
- Analyze usage patterns to enhance user experience
- Ensure platform security and prevent abuse
4. Data Sharing
We do not sell your personal data. We may share information with:
- Stripe: For secure payment processing
- OpenAI: For AI writing assistance (content only, no personal data)
- Legal authorities: When required by law
5. Your Rights
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of marketing communications
Contact us at support@trilingoapp.com to exercise these rights.
6. Data Security
We use industry-standard encryption, secure servers, and access controls to protect your information.
7. Data Retention
We retain your data while your account is active and for a reasonable period after deletion as required by law.
Terms of Service
1. Acceptance of Terms
By using TrilingoApp, you agree to these Terms of Service. If you do not agree, do not use the app.
2. Description of Service
TrilingoApp is an AI-powered writing, analysis, and translation platform available via subscription.
3. Account Registration
You must provide accurate information and keep your account secure.
4. Subscription & Billing
- Payments are processed via Stripe.
- Subscription renews automatically unless cancelled.
- No refunds except as outlined in our Refund & Cancellation Policy.
5. AI Limitations & Accuracy of Information
6. Prohibited Use
You may not use TrilingoApp to:
- Violate laws or regulations.
- Distribute harmful or illegal content.
- Infringe on intellectual property rights.
7. Intellectual Property
All content, trademarks, and software are owned by TrilingoApp or its licensors.
8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages resulting from your use of TrilingoApp, including reliance on AI-generated results.
9. Termination
We may suspend or terminate your account for violations of these terms.
Questions About Terms?
Contact us at support@trilingoapp.com
Refund & Cancellation Policy
TrilingoApp operates on a subscription model. Payments are non-refundable, and partial refunds are not offered for unused time in a subscription period.
Cancellation
You may cancel your subscription at any time. Your account will remain active until the end of the current billing cycle.
Refund Eligibility
Refunds are only issued in cases of:
- Duplicate billing.
- Service unavailability caused by TrilingoApp.
How to Request a Refund
To request a refund, email support@trilingoapp.com with your account details.
Need Help with Billing?
Contact us at support@trilingoapp.com
Terms of Service
1. Service Description
TrilingoApp is an AI-powered Writing Assistant platform that provides multilingual writing, editing, and translation services through subscription plans.
2. Account Registration
You must provide accurate information and maintain account security. You're responsible for all activities under your account.
3. Subscription & Billing
- Professional Plan: $19/month or $190/year
- Payments processed securely through Stripe
- Automatic renewal unless cancelled
- No refunds except for billing errors or service outages
4. AI Service Limitations
Important: Our AI writing assistance is designed to help but may contain errors. Always review AI-generated content before using for important purposes. We are not liable for decisions based on AI suggestions.
5. Acceptable Use
You may not use TrilingoApp to:
- Create illegal, harmful, or offensive content
- Violate intellectual property rights
- Attempt to reverse engineer our services
- Share account credentials
6. Limitation of Liability
TrilingoApp is provided "as is." We are not liable for indirect damages, data loss, or business interruption. Our total liability is limited to your subscription fees.
7. Termination
Either party may terminate service. We may suspend accounts for terms violations. Your data will be retained according to our Privacy Policy.
Refund & Cancellation Policy
Subscription Model
TrilingoApp operates on a subscription basis. Payments are generally non-refundable to ensure service sustainability.
Cancellation
You may cancel your subscription anytime through your account settings. Access continues until the end of your current billing period.
Refund Eligibility
Refunds are issued only for:
- Duplicate or unauthorized charges
- Extended service outages (>24 hours)
- Billing errors on our part
Refund Process
Contact support@trilingoapp.com with your account details and reason for the refund request. We'll respond within 2 business days.